Help Center

Find answers to common questions and learn how to get the most out of Sentient.

Getting Started

How do I upload and analyze my first file?

1. Sign up for a free account or log in

2. Go to your dashboard and click "Upload File"

3. Select a CSV, PDF, DOCX, or TXT file containing customer feedback

4. Wait 2-3 seconds for AI analysis to complete

What file formats are supported?
We support CSV, PDF, DOCX, and TXT files up to 10MB. The system automatically extracts text and processes it for analysis.

Understanding Results

How accurate is the sentiment analysis?
Our AI models achieve 95%+ accuracy on sentiment analysis, trained on millions of customer feedback examples across industries.
What do the confidence scores mean?
Confidence scores (0-1) indicate how certain our AI is about each analysis. Scores above 0.8 are highly reliable, while lower scores may need human review.

Account & Billing

How do usage limits work?
Free accounts get 50 analyses per month. Pro accounts get 1,000 analyses. Enterprise accounts have unlimited usage.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You'll retain access until the end of your billing period.

API & Integration

How do I get API access?
API access is available on Pro and Enterprise plans. Generate API keys from your dashboard settings and use our REST API for programmatic access.
What are the rate limits?
Pro accounts: 100 requests/hour. Enterprise accounts: 1000 requests/hour. Contact us for higher limits.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.