Terms of Service

1. Service Description

Sentient provides AI-powered customer feedback analysis services. Our platform analyzes text data to provide sentiment analysis, theme extraction, and business insights.

2. Subscription Plans

Starter Plan ($49/month)

500 analyses per month with basic features.

Professional Plan ($149/month)

2,500 analyses per month with advanced features.

Enterprise Plan ($399/month)

Unlimited analyses with priority support.

3. Refund Policy

30-Day Money-Back Guarantee

  • • All paid plans (Pro and Enterprise) are covered by our 30-day money-back guarantee
  • • Refund requests must be submitted within 30 days of initial purchase
  • • Pro-rated refunds available for annual subscriptions
  • • Refunds processed within 3-5 business days
  • • Refunds issued to original payment method
  • • Usage-based charges for API calls already processed are non-refundable

How to Request a Refund

  • • Submit a refund request through our online form
  • • Email us at support@sentient.ai with your subscription details
  • • Contact our support team through the dashboard

Refund Conditions

  • • Account must be in good standing
  • • No abuse or violation of terms of service
  • • Refunds are limited to one per customer per year

4. Payment Terms

Payments are processed monthly or annually in advance. All fees are non-refundable except as specified in our refund policy above.

5. Data Privacy

We take data privacy seriously. Your uploaded data is processed securely and deleted after analysis. We do not store or share your customer feedback data.

6. Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance.

7. Limitation of Liability

Our liability is limited to the amount paid for the service in the preceding 12 months. We are not liable for indirect or consequential damages.

8. Changes to Terms

We may update these terms from time to time. Users will be notified of significant changes via email or dashboard notification.

9. Contact Information

For questions about these terms or to request a refund:

Email: support@sentient.ai

Refund requests: Submit online form

Last updated: 10/31/2025